Frequently asked questions

Normal delivery is normally nextday however some items may take uto 7 days. If there is any problem with delivery we will contact you.

Delivery charge varies depending on the size and weight of the total order.
When we deliver by courier a signature will normally be required for higher value items by the delivery company, so if you are not going to be in to receive it, please state this with details of which neighbors it can be left with, or with an alterative works address. We can also tell the delivery company to leave it safely on your premises (in a Porch, Garage, Greenhouse, Shed, but this is at your own risk.

Your order cannot be delivered to PO boxes.
UK Offshore
UK off Shore means if the order has to be carrier over water. Please use the appropriate description when selecting carriage choice at the checkout. We can ship your order to Isle of Man, Isle of Wight and Scottish Islands. This is a 3-6 day service from dispatch date, however this is not guaranteed 100% as it requires transport by boat and is weather dependant.
Northern Ireland
We can ship your order to Northern Ireland (all BT Post Codes) via road service. This is a 3-6 day service from dispatch date, however this is not guaranteed 100% as it requires transport by boat and is weather dependant.

In the event of a customer not requiring the order once received the items must be returned in a re-saleable condition and restocking of unwanted goods will be credited less 25%.